Frequently asked questions (FAQs)
Click your question, or browse questions and answers below.
Online puchases
Can I pay for my advertising charges with my credit card?
Yes. If you are billed for your directory advertising charges directly from SuperMedia, you may pay with any major credit card. We currently accept, Master Card, VISA, American Express and Discover.
How do I change my billing address?
To provide SuperMedia with your correct billing address, complete the back of the payment stub of your bill or billing statement before mailing it with your payment, or contact us.
How do I read my bill?
Click here to see a sample bill with instructions.
Is there advertising relief if I have closed my business?
SuperMedia LLC uses the following criteria to determine whether or not your business might qualify for relief from your obligation to pay for advertising charges.
1. Business Operation Must Have Ceased.
- Businesses seeking relief must have ceased operating the business to which the advertising relates and must not be operating the same type of business under another name or at another location.
- The business must not have been sold, assigned, or acquired by another individual or entity.
- The business must not be re-established during the issue period or periods of any of the SuperMedia directories containing advertising for the business.
2. Telephone Numbers.
- All telephone numbers (including any cell phone and home numbers) contained in all print directories, Superpages.com advertising, and direct mail advertising ("Advertising") must be fully disconnected and not referred to another location, business or phone number.
- If SuperMedia discovers the number was only temporarily disconnected or ported to another carrier, then it will revoke its grant of relief.
3. Sworn Affidavit Must be Submitted. Click here for
blank Affidavit form. The affidavit must:
- Identify the business' legal status, i.e., Sole Proprietorship, General Partnership, Assumed Name (where filed), Limited Liability Partnership (where filed), Corporation (where incorporated), Limited Liability Company (where organized) or Limited Partnership (where filed).
- Describe any dissolution efforts.
- Include the out of business date, a current mailing address, and a current contact number.
- Verify all the criteria above and refer to the supporting documentation attached.
- Verify that the business or businesses will not be re-established during the issue period or periods of any of the SuperMedia directories containing advertising for the business.
- Contain the following statement: "I certify, under the penalties of perjury, that all of the information contained in this affidavit is complete and accurate as of the date of this affidavit."
- Be signed before a notary.
4. Provide the Following Documentation.
- If the business is a sole proprietorship, a certified copy of the original death certificate if the owner is deceased.
- Copies of any certificates of dissolution.
- Copies of the final telephone bills from the provider for all telephone numbers contained in the advertising.
5. SuperMedia Account Must be Current;
- Before the business seeks the out of business relief, the account with SuperMedia must be current. If the business advanced paid for advertising, no monies will be refunded or returned.
- SuperMedia reserves the right to establish the out of business date, in its own discretion, after a review of all the documents received from the business.
6. Terms and Conditions.
- You must agree to the Complete Confidence Program Terms and Conditions by signing, dating, and submitting a copy. The Complete Confidence Program Terms and Conditions govern the Complete Confidence Program, and additional restrictions apply. If there is any conflict between the criteria listed above and the Terms and Conditions, the Terms and Conditions will govern.
7. Claims.
- All outstanding claims must be resolved prior to filing for relief or they will be considered closed. The Out of Business Department will not consider any claims or other requests for adjustments.
8. When Out of Business Relief Will Not Apply.
- Out of business relief will not apply if the business, a guarantor, or a trustee in bankruptcy sues SuperMedia to recover previously made payments.
If the business meets these criteria, send a signed affidavit on the form provided by SuperMedia, signed and dated Terms and Conditions, and other required documentation to:
SuperMedia LLC OB-Department
P.O. Box 619810-MC20
DFW Airport, TX 75261-9810
Contact Telephone Number: 866-880-2810
The Out of Business Department will consider your request for relief based on the information provided and its determination, in its sole discretion, that the business (or any successors or affiliated parties) will receive no further benefit from the Advertising.
Please allow approximately 30 days to process your Out of Business request. Once completed, the business will be notified in writing as to the status of your request.
What if my credit does not appear on my latest bill?
Credit adjustments can take one to two billing cycles to appear on your bill. If after the second billing cycle the credit still does not appear, you can contact us to speak with a Client Service Representative.
What if my payment does not appear on my latest bill?
SuperMedia print advertising rates are based on many factors, including but not limited to demand for such advertising in the local economy, competitive factors, consumer spending patterns, overall advertising expenditures in the market and any changing in manufacturing and distribution costs.
Where do I send my payment?
Your advertising bill can come from different sources, depending on your location.
- Telephone Company -
If you are billed by the Telephone Company, please use the payment address on the bill.
- SuperMedia LLC - If you are billed directly from SuperMedia, then send all payments to:
SuperMedia LLC
P.O. Box 619009
DFW Airport, Texas 75261
Why are charges for extra months appearing on my bill?
SuperMedia has in the past, and will continue in the future, to realign or adjust publication dates as it determines is necessary in order to better serve its customers local delivery preferences, accommodate consumer’s seasonal buying patterns and optimize publishing schedules. When a directory is extended, advertisers continue to receive full value benefit from their existing advertising program and subsequently the additional charges will appear on the bill.
What are my billing options?
SuperMedia offers flexible billing options, such as monthly, annual and in some areas seasonal billing.
If you wish to change your billing option mid-cycle, contact us to let us know about the desired change.
Why did my billing account number change?
We are in the process of upgrading our billing systems to help serve you better, and in doing this you may have noticed that your account number has changed. Please use the new account number and payment address on your bill for all future payments and correspondence.
Why did my billing name or address change on my bill?
To help serve you better we are upgrading our billing systems; you may have noticed that your account number, payment address or billing address has changed. Please use the new account number and payment address on your bill for all future payments and correspondence. If your Billing Name or Billing Address is incorrect on your bill, please change them manually on your payment stub and send it with your next payment.
Can I print, view or pay my SuperMedia advertising bill online?
Both a summarized version of your bill and the ability to make credit card payments are available online.
Does SuperMedia assess late charges?
Yes, delinquent balances are assessed a late charge if payment in full is not received by the due date on the bill.
How much is the late charge?
Late charges are based on a percentage of the unpaid balance. Monthly late charge percentages vary by state: AL 0.5%, AK 0.87%, District of Columbia 1.5%, GA 0.58%, HI 0.83%, IA 0.41%, KY 0.41%, MA 0.5%, MN 0.5%, MS 0.66%, NV 0.5%, NH 0.83%, NJ 1.33%, NM 1.25%, ND 0.5%, OH 0.5%, RI 1%, SD 1% and UT 0.83%; ALL OTHER US STATES and Canada 1.5%.
How can I avoid a late charge?
You can avoid late charges by paying your bill on time using any of the following methods:
- By phone at: 800-269-3488
- Online at: www.supermedia.com
- By mail at: P.O. Box 619009 , DFW Airport , TX 75261-9009
I was assessed a late charge on my bill. Whom do I contact for more information?
Contact SuperMedia's Receivables Management department at 800-729-1706.
I currently receive my bills on-line but I wish to return to receiving my bills by mail.
To return to receiving paper bills by mail please contact Customer Care at 1-800-555-4833.
Online puchases
How will I be charged for my advertising?
When purchasing products at SuperMedia.com you will be billed monthly to the credit card provided as part of the order process.
How do I update my credit card?
You can update all credit cards that you have on file for your account by logging into supermedia.com and selecting the Account Administration tab.
How do I add a credit card to my account?
You can add an additional credit card to your account by loggin into the portal and selecting the Account Administration tab. Select Edit for the credit card on file and Add a new card. You can also Edit, Remove and Make a new card your primary.
Can I pay my bill online?
Yes. If you have an outstanding balance, a link will appear on the Account Administration tab that says 'Pay My Bill'. Click here to pay your bill on-line.
