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FAQ: Domains and Email

Domain Name Overview

What is a domain name?

Your domain, also called a website address or URL, is the name people use to find your website.

Why do I need to register a domain name?

A domain gives your business a unique identity on the Internet. You can’t build a website until you have registered a domain name.

What extension should I use for my domain name?

There are many extensions available for domain names:.com, .biz, .us, etc. If you are a business, we recommend choosing a .com extension as it is the one that most people try when searching for a site.

What is a URL?

A Universal Resource Locator, or URL, is also known as a web address or domain name. A URL is your unique identifier; no two websites can have the same URL.

How can I get a free domain name from Superpages.com?

You get a free domain name when you sign up for any of our website hosting packages. We’ll pay the registration and yearly renewal fees for as long as your account is active. You can choose a new domain or transfer an existing domain from another registrar. If you keep your existing domain name with your current registrar, you will continue to be responsible for all ongoing registration/renewal fees.

How do I register a domain name on Superpages.com?

You choose a domain name when ordering your web hosting package. Once you have completed your order, your account will be established and your domain name registered instantly.

How long will it be before my domain name is viewable online?

It normally takes 24 to 48 hours for a domain to be updated throughout the Internet—a process called DNS propagation. You may not be able to view your site until this process is complete. If you transfer an existing domain, your current domain registrar can take up to 3-5 days to make the necessary updates.

What is domain propagation?

When a customer types your domain name in their web browser, the request is sent to a “name server” that knows the physical location (IP address) of your website server. When you transfer or add a new domain to our servers, name servers across the Internet must be notified of the change before they can connect customers to your website. It normally takes 24 to 48 hours for a domain to be updated throughout the Internet, and this process called domain propagation. During that time, your website may not be available if a customer enters your domain name.

What if I need to change my domain name after I sign up?

If you need to change your domain name after you sign up, you will have to cancel your service and sign up again. You should carefully choose your domain name to avoid having an interruption in service later.

How can I find out if a domain name is available?

During web hosting setup, you will select a new domain name. If your first choice is already taken, we will provide alternate suggestions that are available. You can search as many times as you like to find the domain name that is just right for your business.

Can I choose a domain name without signing up for website hosting?

No, domain registration is part of the web hosting setup on Superpages.com. You can’t request a domain name without signing up for a web hosting package.

Can I use a domain name I already own for my Superpages.com web hosting?

Yes, during the ordering process you will have the opportunity to enter your existing domain name. You can transfer your domain name to Superpages.com for management, or keep it with your current registrar. If you choose to keep your domain name with your existing registrar instead of transferring it to Superpages.com, you will be responsible for registration/renewal fees and your registrar will remain the technical contact for that domain.

Will Superpages.com manage my domain name?

If you choose a new domain name or transfer your existing name to Superpages.com, we will serve as the billing and technical contact for your domain. We will pay all fees for the domain as long as you remain a customer and will help manage the technical aspects of the domain. If you choose to keep your domain name with your existing registrar instead of transferring it to Superpages.com, you will be responsible for registration/renewal fees and your registrar will remain the technical contact for that domain.

Tips for Choosing a Domain Name

Your domain name, also called a website address or URL, is your unique identity on the Internet. It is what customers will type to find your business online. Once you register your domain, you can build your business website at www.your-business.com and set up email accounts for you@your-business.com. Follow the tips below to choose the best domain name for your business.

Follow the basics. Domain names can only contain letters, numbers and hyphens (“-”). No other symbols are allowed and they can’t begin or end with a hyphen. They can be between 2 and 63 characters long.

Make it memorable. Choose a name that will be easy for your customers and employees to remember. Customers who don’t know your domain name may just try to guess what it is, so be sure your domain name makes sense with your business name.

Keep it short and simple. Your domain name should be easy to say, spell and remember. Shorter is better. You can use abbreviations for your business name, just don’t abbreviate it so much that it loses all meaning.

Try different combinations. First choice already taken? Try mixing up the words or adding hyphens to come up with an alternative. Our domain registration tool will also provide alternate suggestions when you perform a search for a specific domain name.

Consider alternate extensions. Always try to register your domain name with .com first because that is the most widely used domain extension. If your preferred name is not available, try registering it with a different extension such as .net, .info, .org or .biz. You can also purchase the same name with a newer extension.

  • .com = commercial. The most widely recognized extension for businesses online.
  • .net = network. Mostly used by businesses that provide Internet-related services.
  • .org = organization. Primarily used by non-commercial organizations. However, you might consider registering your domain name with the .org extension to protect your name.
  • .biz = business. One of the newer extensions, used solely for business sites. This is a good way to get the name you want and let customers know you are a business site providing products and services.
  • .info = information. Used primarily by businesses to share information about their products and services.

Register multiple domains. Protect your business name from the competition by registering the same domain name with different extensions such as net, .info, or .biz. For example, if your name is www.your-business.com, you might also want to buy www.your-business.biz. You can also register similar domains that include hyphens or slightly different spellings so customers who mistype your domain can still find you. You can use our domain forwarding service to point these additional names to your website.

Domain Transfers

Can I transfer my domain name for free?

Yes, you can transfer one domain name for free when you sign up for any website hosting package. We will pay the transfer fee and yearly renewal fee for as long as you are a customer. If you choose to keep your domain name with your existing registrar instead of transferring it to Superpages.com, you will be continue to be responsible for registration/renewal fees.

Is Superpages.com a domain registrar?

No, but we partner with Register.com to register and transfer domain names for our customers free of charge!

How do I transfer my domain?

Transfers are often completed within 5 days, but sometimes take up 7 days to complete. How it works:

  1. During the sign up process for website hosting, let us know you want to transfer your existing domain.
  2. Tell the administrative contact for your domain that the domain name is being transferred.
  3. Register.com will email your administrative contact to request transfer approval.
  4. Once they receive acceptance, Register.com will send a transfer request to the domain registry. The registry will email your current registrar to notify them of the change.
  5. Usually, your current registrar will send your administrative contact an email asking for your approval of the transfer. Please respond as directed.
  6. Your current registrar will send an acceptance or rejection notice to the registry.
  7. The registry will email Register.com a notice of the acceptance or rejection.
  8. Register.com will send you an email informing you that the transfer is complete. Should the transfer fail, they will inform you.

Can I use my existing domain without transferring it?

If you want to use your existing domain name and keep it with your current registrar, just say no to transferring your domain during the ordering process. You will continue to be responsible for all ongoing domain name registration/renewal fees. You will also need to have your existing domain registrar point your DNS records to our servers.

How do I use my existing domain without transferring?

You need to have your domain name point at our servers. To do so, your current registrar must update your records with your new name server addresses as follows:

  • ns1.mysuperpageshosting.com
  • ns2.mysuperpageshosting.com
  • ns3.mysuperpageshosting.com
  • ns4.mysuperpageshosting.com

Changing your name server addresses does not transfer you domain name to Superpages.com. Your domain name will remain with your current registrar and you are responsible for all ongoing domain name registration/renewal fees.

Should I expect any invoices or bills from Domain Registration companies?

No. Be aware that there are companies out there who regularly send out correspondence that looks like bills. These companies are trying to deceive you and switch your URL or website hosting, or Facebook page servicing. When you register or transfer a domain name with SuperMedia, you will not be getting any bills or notices from third parties. If you receive an invoice for these services that does not have the SuperMedia logo, please do not pay it. Instead, call us at 866-917-8737  for clarification. Read more about it here.

Email

What is the size limit of each email box?

Each email box has 100 MB of storage space on our server. This is plenty of space if you use an email client such as Outlook, Outlook Express or Eudora as they normally download email from the server. Check your settings to make sure you are not leaving a copy of your emails on our server or your mailbox may quickly reach its limit.

What are your policies regarding spam?

Spam is unsolicited email or newsgroup postings, usually advertising products or services. We enforce a strict Anti-Spamming Policy-if you send spam from your domain, your account will be terminated. To ensure that you do not unintentionally send spam, please get permission from your intended recipients before you add them to your distribution list.

Can I block spam?

Yes. Our email application includes filter and delivery options that help you manage incoming spam messages.

What is EasyMail?

EasyMail helps you smoothly run all aspects of your corporate email network. You can change email addresses, create new accounts and delete old ones-all from one simple interface.

Can I check my mail with Microsoft Outlook, Eudora or Netscape Mail?

Yes, you can use any of these email programs to send and receive mail. Just configure them to download incoming mail (POP3, IMAP) and send outgoing mail (SMTP) using the following information, substituting your website address (domain name) for “your-domain.com.”

  • POP3 (incoming) Server: mail.your-domain.com
  • SMTP (outgoing) Server: mail.your-domain.com
  • Username or Login: user.your-domain.com

Do I need a desktop email program?

No, all you need is a Web browser and Internet access. Our browser-based Webmail lets you access your email anywhere any time.

How do I use your WebMail feature?

Check your email from any Web browser by logging in with your email address and password at http://webmail.mysuperpageshosting.com.

Note: If you registered a new domain, your email accounts may not be fully functional for up to two days.

Do you offer email forwarding?

Yes, you can easily forward your email accounts to another email account, whether it’s on our servers or not.

Can I set a message to automatically reply to incoming mail?

Yes, you can set up auto-responder messages. This type of message lets you quickly respond to customer inquiries-you can thank them for their email and let them know you will get back to them soon.

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