Frequently asked questions (FAQs)
Click your question, or browse questions and answers below.
Overview
Building Your Store
Orders
Security
Overview
What's included in Superpages.com eCommerce packages?
Whether you are new to selling online or looking to expand your existing eCommerce, our packages provide the tools you need to help your business grow. All of our eCommerce packages include the following:
- Web site storage/disk space
- Free domain registration or transfer
- 99.9% uptime
- 24 x 7 customer support
- EasyStoreMaker or StoreSense Standard store builder tool
- Real-time credit card processing
- SSL security certificates
- EasySiteWizard Web site builder tool
- Email accounts and EasyMail setup application
- WebsiteOS control panel to manage your account
Building Your Store
Do I need to know HTML to build my store?
No, our eCommerce packages offer two comprehensive store builders-EasyStoreMaker Pro and StoreSense-that make it easy to create and organize your store. No technical knowledge required!
What is EasyStoreMaker Pro?
EasyStoreMaker Pro is a store builder that helps you create a completely secure online store in a few simple steps. This powerful e-commerce tool allows you to sell an unlimited number of products with self-defined SKU's for easy tracking. Its cataloging and search tools help your customers find the product they want to order, quickly and easily.
Do I need any special software to set up my store?
No, you just need a computer with a Web browser and an Internet connection. EasyStoreMaker Pro is found in your WebsiteOS control panel when you purchase an eCommerce hosting package. To add images to your store, you should have access to a digital camera or scanner.
How many products can I sell?
You can offer an unlimited number of products on your site.
How do I integrate my online store with my Web site?
If you use EasySiteWizard site builder, you can easily attach your online store to your Web site in the Navigation Setup. If not, just create a link on your Web site to http://your-domain/cgi-bin/online/storepro.php, substituting your Web site address (domain name) for "your-domain."
Can I change my online store once I've created it?
Yes, you can update your store any time you want.
Can I create discounts for my products?
Yes, discounts can be applied to specific products, or to all orders. Discounts can be a percentage of the sale or a specific dollar amount, and they can be based on the quantity of items sold or the purchase total. You can also set sale price and mark items as new, on sale, back-ordered, sold out, etc.
Does EasyStoreMaker Pro integrate with a third-party affiliate shipping service?
EasyStoreMaker Pro does not integrate with an affiliate shipping service. However, you can easily define rate-range shipping costs to cover any charges you incur when using the third-party shipping service of your choice.
What sort of shipping fees can I set?
You can charge a flat shipping rate for all orders, or you can set ranges to which a flat rate can be applied (e.g., 0-5 lbs.= $5; 6-10 lbs.= $10, etc.). Rate range shipping can be based on item quantity or weight. Weight can be measured in pounds (lbs), kilograms (kg), ounces (oz), or grams (g). Additional charges can be applied to international orders and out-of-state orders. These charges are static currency amounts. Any shipping instructions/messages can also be defined.
Can I assign tax rates?
Yes, you can assign names and percentage amounts to State/Provincial tax as well as Federal Tax. There are two ways to calculate taxes. You can apply State/Provincial tax plus Federal tax to the order subtotal:
Subtotal x (State/Prov tax + Federal tax) or apply it to the order subtotal after applying the Federal tax: (Subtotal x Federal tax) x State/Prov tax.
What types of payment options will I be able to offer?
Payment options include credit card, check and COD. Credit cards include Visa, MasterCard, American Express, plus a card of your choice. You have the option to ask your customers to enter their Credit Card verification number (located on the back of the credit card) to prevent fraud. Check options include Personal and Certified/Money Order. You can define instructions for checks and COD purchases.
Will I be able to keep a record of customers ordering from my site?
Yes, EasyStoreMaker Pro allows your customers to create accounts so they can save items in their shopping cart. Once their account is saved, customers can login at any time to continue shopping or checkout. Customers can also store their shipping information so they won't have to re-enter this information every time they visit your store.
How can I manage the products in my store?
EasyStoreMaker Pro includes a catalog feature that helps you easily organize your items. Catalogs help you manage your products and make it easy for customers to find what they are looking for.
What is StoreSense Standard?
StoreSense Standard offers complete eCommerce functionality from catalog, shopping cart and credit card processing to sophisticated merchandizing and "back office" management tools. Designed for users with any level of experience, StoreSense features a series of wizards and templates that help you set up your online store and back-office functions such as shipping tables and tax calculations.
Can I customize the look of my store?
Yes, StoreSense Standard makes it easy to customize the look and feel of your store beyond the available templates. If you will be linking your store to an existing site, StoreSense includes a Copy Center tool that lets you "drag and drop" design elements for a consistent look and feel.
What does StoreSense offer?
StoreSense is an award-winning eCommerce application. It offers a wide range of features, including:
- QuickBooks® integration letting you manage your finances, online store and customer relationships in a single, efficient and easy-to-use e-business system.
- eBay® integration to make it easy to set up auctions.
- Marketplace support including Shopping.com, BizRate, Yahoo! Shopping and Froogle.
- Advanced reporting capabilities.
- Sophisticated catalog, shopping cart and search engine.
- Integrated FedEx® and UPS® shipping.
- And much more!
Orders
How will I know how many orders have been placed?
You can track your orders through a secure Order Processing page-you'll know how many orders have been placed and how many have been filled. You can sort orders by date received and card type. The Order Processing page also allows you to view Card Type, Card Holder, Card Number, Expiry, Amount, and Method Paid for all orders. You can also view details of each order such as shipping address, order information, customer comments, and an itemization of charges.
Will I receive order notifications?
Yes, you receive a notification every time EasyStoreMaker Pro processes a new order. This notification is sent to the email address you have specified in the security section.
Can I track my inventory in real-time?
Yes, in addition to an automatic stock counter, EasyStoreMaker Pro lets you manually adjust stock levels. You can also set a stock-level warning that sends you an email alert when a product reaches a specified number.
Can I process real-time online credit card transactions?
Yes, you can process credit card orders immediately online. To do so, you must also set up a merchant account and third-party payment gateway provider.
Do I need a merchant account?
Yes, you must have a merchant account to accept real-time payments via Visa/MC/Amex. When a customer makes a purchase from your EasyStoreMaker Pro shopping cart program, their payment must pass through a payment gateway for credit card verification before it is deposited into your merchant account.
I already have a merchant account. Can I use it with Superpages.com?
Yes, you can use your pre-existing merchant account to process your orders online.
Which payment gateways does EasyStoreMaker Pro support?
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Authorize.net
BluePay
CyberSource
ECHOnline
e-select
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e-Xact
goemerchant
iBill
IntelliPay
LinkPoint
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Merchant Partners
ParaData
Pay Flow Pro
PayPal
Plug 'n Pay
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PSi Gate
QuickCommerce Pro
Skipjack
Soltrus VerSign
WorldPay
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What types of payment options will I be able to offer?
Payment options include credit card, check and COD. Credit cards include Visa, MasterCard, American Express, plus a card of your choice. You have the option to ask your customers to enter their Credit Card verification number (located on the back of the credit card) to prevent fraud. Check options include Personal and Certified/Money Order. You can define instructions for checks and COD purchases.
Security
Will my customer transactions be secure?
Yes, your customer's credit card transactions will be completely secure. We provide you with a generic 128-bit Secure Socket Layer (SLL) to ensure the secure exchange of information.
Will anyone else have access to my sales data?
Absolutely not. We know the value of your customer lists and our policy is this information is your property. We do not sell your customer names, nor do we use them ourselves.
Do I need my own certificate for SSL?
No, you can use our generic certificate.
How do I setup my SSL site?
Simply access the SSL Manager within WebsiteOS.
How do I access my site with your generic certificate?
Your site will be accessible using the following URL: https://secure25.secureWebsession.com/your-domain.com. Substitute your Web site address (domain name) for "your-domain.com."
Where do I place my secure content for the SSL with your general certificate?
You'll need to place your content inside the directory called "secure" in your home directory. This directory is a symbolic link to the secureWebexchange domain. CGI scripts should be placed in the "secure-cgi-bin" directory.
Where do I place my content for the SSL with my own certificate?
Your certificate must be uploaded to the SSL Manager via WebsiteOS. Once we receive the certificate, your secure site will be established. Secure content will be placed in the "secure" directory located in your site's home directory. CGI scripts should be placed in the "secure-cgi-bin" directory.
