Search
Contact Us

FAQ: Reporting

Search engine marketing with SuperClicks® Premium

What is SuperClicks Premium?

SuperClicks Premium is a search engine marketing product focused on generating quality traffic by distributing your ads on the Superpages.com network, Google and Yahoo. It helps you drive conversions—calls, emails, forms and sales—on your website and provides you with a dedicated account team and enhanced reporting. SuperClicks Premium helps you track your leads—Call Tracking and Action Tracking reports show how clicks resulted in a phone call, email, form submit or actual sale.

How can I tell if my SuperClicks Premium is performing?

You can quickly see how your ads are performing using the SuperClicks Premium Overview section of My Account. Use the Report Center to create customer reports and to drill down further into your ad performance. Activity Reports provide multiple views into how your ads are performing across different search engines. Conversion Reports provide in-depth data on how customers are interacting with your business by tracking calls, forms, emails and sales.

What reports are available to me?

It’s easy to monitor the performance of your ads. When you sign in to My Account, you will see high-level statistics for your ads including clicks, calls, email actions, form actions, sales, total conversions, conversion rate, click through rate, cost per click (CPC) and cost. In addition, you will have access to the following reports through the Report Center

ACTIVITY REPORTS:

  • Activity Summary Report: Provides a performance overview for all the ads in your SuperClicks Premium account, including impressions, clicks, click through rate, cost per click (CPC) and cost.
  • Activity by Engine Report: Provides data on impressions, clicks, click through rate and cost per click (CPC). Find out exactly how your advertising is performing on all search engines.
  • Activity by Campaign Report: See how your ad campaigns are performing on Google and Yahoo, including clicks, click through rate, cost per click (CPC), cost and average position.
  • Activity by Ad Report: See a detailed view of how each ad is performing on all search engines, including clicks, click through rate, cost per click (CPC), cost and average position.
  • Activity by Keyword Report: See your top performing keywords for each search engine.
  • Call Tracking with Call Review: View detailed information about calls to your business from each search engine. Find out your call conversion rate, as well as the date, time, duration, answer status, and the caller’s name, phone number and address. From this report, you can also access recorded phone calls that let you review calls for quality assurance and improve results by coaching employees.

CONVERSION REPORTS:

  • Conversion Summary Report: Shows total conversions for traffic generated by your SuperClicks Premium ads including calls, e-mail actions, form actions, sales and revenue.
  • Email Conversion: View all email activity—date/time, email subject line and customer email address. Use this report to generate potential customer lists.
  • Form Conversion: View all form activity—date/time and name of form submitted.
  • Sales Conversion: View all your sales—see the date/time, order ID and value of the sale.

How do I create a report?

After signing in to your account, click “Report Center” in the top navigation. You can choose the report type you would like to view, then select the date range and other settings. Report requests are usually completed within a few minutes, but when gathering a lot of data, they may take longer.

Can I schedule reports?

Yes. If you are an existing customer you can schedule reports using the Report Center. Create custom reports, configure custom data settings, and schedule reports for review at your convenience.

Can I save reports?

Yes. Once a report is generated it will remain in the Report Center for 30-50 days. To permanently save a report, download it in Excel (XLS), CSV, TSV or XML format.

In which formats can I export and download my reports?

Reports are available in Excel (XLS), comma-separated values (CSV), tab-separated values (TSV) and XML formats.

Can I track my ads by search engine?

Yes. Many reports are available at the search engine level so you know exactly how your ad is performing on those sites. No more guesswork at how your investment is performing across the Web.

What is Call Review?

Recorded phone calls allow you to hear what kind of calls your advertising brings. You can review calls for quality assurance and improve results by coaching employees.

What type of conversion data is available?

Your SuperClicks Premium reports can show you when customers call, click, submit a form, send an email or make a purchase. You can also get more detailed information about calls including date, time, duration, answer status, the caller’s name, phone number and address, and call conversion rate. There are also email, form and sales conversion reports that provide detailed information about the date/time of the action, the customer’s name and email address when available, and the amount of sales.

What are conversions and conversion rate?

A conversion occurs when a visitor views your ad or website, then takes action to call, email, submit a form or make a purchase. Your conversion rate is the number of visitors who take action on your ad out of the total number of visitors who viewed it. You can generate reports that will let you view the frequency of each type of conversion for your SuperClicks Premium ads.

Who can I contact if I have questions about my reports?

You can contact your dedicated account team with any questions about your reports. You can locate their contact information on the SuperClicks Premium tab in My Account.

Contact Us

Can't find the answer to your question? We can help.

Site Seal

Copyright © 2014, Dex Media, Inc. All rights reserved.