Frequently asked questions (FAQs)
Click your question, or browse questions and answers below.
Overview
Account Set-Up and Management
Do-it-Yourself Site Design
Overview
What is Web site hosting?
We store your Web site on our physical Web servers, which are kept in a secure, climate controlled environment and are connected to the Internet via high-speed data lines. We maintain the network that keeps your site up and running and handle all the backups and security.
Why use a Web hosting company?
We monitor the network and protect your data so you don't have to. Running your own server can be costly and requires in-depth technical knowledge.
How do I choose a Web hosting package?
When picking your Web hosting package, consider the following:
Do you want to sell online?
If you are going to sell products now or in the future, you'll need an eCommerce solution with store-building tools.
How many email accounts do you need?
You may want a separate email for each employee, or just a few addresses for things like info@web-address.com or sales@web-address.com.
How big will your site be?
Large sites with many images will require more disk space. If you expect a lot of traffic on your site, you should also select a package with high data transfer (bandwidth).
What's included in Superpages.com packages?
We have a package for any type of site you need…from a simple informational business site to an extensive online store. All hosting packages include the following key features:
- Web site storage/disk space
- Free domain registration or transfer
- Email accounts and EasyMail setup application
- 99.9% uptime
- 24 x 7 customer support
- EasySiteWizard Web site builder tool
- WebsiteOS control panel to manage your account
What do I need to use Superpages.com Web hosting services?
If you can view this page, you have all it takes to use our hosting services-a computer with an Internet connection. You can build and manage your site entirely from a Web browser.
How much does it cost?
You pay one low monthly fee for the Web hosting package you choose-with no setup fees! Plus, you get one free domain name (www.your-business.com) for as long as your account is active.
How will I be billed for my account?
If you pay by credit card, your card will be charged automatically each month on the same day you signed up. If you signed up with a sales representative, the charge will show up on your invoice or credit card statement along with any other services you purchased.
How long does it take to activate an account?
The minute you place your order, your account becomes active. You can immediately access your control panel to set up email accounts and build your Web site. We'll send you an email with login information and simple instruction to help you get started.
When will my site be live on the Internet?
Although you can instantly access your account, your Web site will not be available on the Internet immediately. If your request a new domain (www.your-business.com), it normally takes 24 to 48 hours for a domain to be updated throughout the Internet-a process called DNS propagation. If you transfer an existing site to our servers, your current domain registrar can take up to 3-5 days to make the necessary updates.
How do I build a Web site?
Not a programmer? Not a problem. With our site builder tool, EasySiteWizard, you build your site in just a few simple clicks-no knowledge of HTML or programming required. If you are more experienced, you can use a third-party tool (such as Macromedia Dreamweaver or Adobe GoLive) to build your site.
Can Superpages.com design my site for me?
Yes, our full-service design consultants can help you develop the content and design for your customized, professional site. You'll also receive a free domain name (www.your-business.com) and unlimited updates to your site. Call 1-866-311-4186 to discuss your options.
Can I have multiple Web sites?
Yes, you can host multiple Web sites with Superpages.com, each with its own domain and Web site account.
Account Set-Up and Management
How long does it take to activate an account?
The minute you place your order, your account becomes active. You can immediately access your control panel to set up email accounts and build your Web site. We'll send you an email with login information and simple instruction to help you get started.
When will my site be live on the Internet?
Although you can instantly access your account, your Web site will not be available on the Internet immediately. If your request a new domain (www.your-business.com), it normally takes 24 to 48 hours for a domain to be updated throughout the Internet-a process called DNS propagation. If you transfer an existing site to our servers, your current domain registrar can take up to 3-5 days to make the necessary updates.
Do I have unlimited access to update my pages?
Yes, you can edit your Web site any time day or night using WebsiteOS.
What is the WebsiteOS?
WebsiteOS is a browser-based control panel you use to manage your site. It helps you:
- Build your new site
- Upload your existing site
- Setup and manage your email accounts
- Generate usage statistics
- Promote your Web site
- Manage your files on the server
- Change passwords
- Add and remove FrontPage extensions
- Analyze your Web site's structure and integrity
- Check your disk usage
- Secure sections of your Web site
- And much more!
Please note: WebsiteOS features vary depending on which Web site hosting package you purchase.
How do I move my existing Web site to Superpages.com?
Collect a copy of all your Web site files, including images. Once you purchase a Web site hosting package, simply use an FTP program or our browser-based FTP tool to transfer your files to your new server space.
Do-it-Yourself Site Design
What is EasySiteWizard?
EasySiteWizard is an automated site-builder tool you can use to create a completely customized website in a few simple clicks. Choose from over 300 professionally-designed templates. Upload your own images or select from our image library of 10,000 graphics. Our PageEditor tool lets you see exactly how your site will look while you are building it…and no knowledge of HTML is necessary!
Do I need to install any special software?
No, EasySiteWizard is in WebsiteOS under the site-builder tool set. To use the PageEditor tool, you may be prompted to download a Java plug-in if you don't already have it installed on your machine.
How long will it take to build my Web site?
EasySiteWizard lets you develop your site very quickly. It will depend on how many pages you are creating, but a simple, professional site can easily be built in less than an hour.
How many pages can I have on my Web site?
Your site can be as large as you want it to be-you are only limited by the amount of disk space included in the Web site hosting package you choose. If you ever need more disk space you can always upgrade your package by calling 1.800.428.8722.
Can I import pictures into my website?
Yes, EasySiteWizard helps you import pictures, modify their size, and place them on any page of your Web site. You can also have free use of our image library of 10,000+ images.
What image types are offered in the image library?
All images in the image library are transparent .gif files-a file type that makes them easy for you to insert in your Web site.
Can I build my site in HTML?
Yes, you can create your site in HTML-it will be displayed in the PageEditor tool.
Will I be able to choose different page layouts?
Yes, you can choose from 10 different layouts for each page on your Web site.
Can I link text and pictures to other Web sites?
Yes, EasySiteWizard lets you link text or pictures to external websites.
What are meta tags?
Search engines use meta tags to help find your Web site. Meta tags will not appear on your site; they are hidden in the HTML code. Create meta tags in EasySiteWizard that are relevant search terms for your site-it will make it easier for search engines to find you.
