Reputation Monitoring
With SuperMedia’s Reputation Monitoring tool, you’ll always know just where you stand with your customers online.
- The Reputation Monitoring tool scans information posted online about your business. Whether they’re singing your praises in a review or grumbling about you on a social media site, you’ll be able to keep up with what your customers are saying about you.
- With Reputation Monitoring, you can nip customer dissatisfaction in the bud. Timing is crucial when dealing with an unhappy customer, especially online. However, a swift and reasonable response to a complaint can often turn a dissatisfied customer into a life-long fan.
- Reputation Monitoring ensures your listings are up-to-date. You can use the tool to make sure your info is current and correct on the major listing sites. And if your listing happens to be missing on any of these sites, the tool will notify you so you can add it.
- You can use the Reputation Monitoring tool to connect with your customers. If people are talking about your business online, you’ll know about it. And, if necessary, you’ll be able to engage these customers by jumping into the conversation.
- And best of all, the Reputation Monitoring tool is absolutely free! If you’re already a SuperMedia client, you can access it by logging into your account. If you’re not a client, all you have to do is claim your free listing on Superpages.com. That’s it!